24-038 Senior Clinical Manager

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POSITION: Senior Clinical Manager, Intensive Services for Youth

PROGRAM: Intensive Services                     




The Garry Hurvitz Centre for Community Mental Health at SickKids (CCMH at SickKids) is a child and youth mental health centre integrated with The Hospital for Sick Children (SickKids). CCMH at SickKids is undertaking an ambitious agenda to establish a revitalized academic community mental health centre that provides the highest quality of care, combined with excellence in teaching and community-based research. CCMH at SickKids is located across two sites in Toronto and offers both in-person and virtual care to clients and their families, from prevention and early intervention through assessment, counselling and therapy and intensive services. We are also connected to the continuum of mental health services for children and youth supported by SickKids: the Brain and Mental Health Program, the SickKids TeleLink Mental Health Program, the SickKids CCMH Learning Institute and our online resources through AboutKidsHealthFind out more about CCMH at SickKids.

We are currently seeking applicants for the full-time regular position of a Senior Clinical Manager, Intensive Services for Youth. Reporting to the Director of Client and Participant Services, the Senior Clinical Manager of Intensive Services for Youth manages clinical operations and provides administrative oversite for an intensive youth mental health program comprised of 40 day treatment spaces, 12 live in beds (presently on pause), and an interprofessional team comprised of psychologists, psychiatrists, Masters prepared child and family therapists, and child and youth practitioners with access to nursing and occupational therapy. The Senior Clinical Manager of Intensive Services for Youth is the implementation lead for community partnerships related to ISFY and associated access mechanisms.


  • Manages the day-to-day program operations with attention to operational and organizational effectiveness/strategies, risk management and quality improvement
  • Directs staff within the department, interviewing and hiring new employees, carrying out performance appraisals, directing the training, development and succession planning of staff and carrying out disciplinary actions 
  • Develops, recommends, monitors and implements an annual budget in accordance with policies, procedures and internal controls  
  • Ensures services are delivered in accordance with policies and procedures and regulatory requirements
  • Ensures compliance with licensing requirements, accreditation standards and standards of practice
  • Maintains quality of care and client and staff safety
  • Ensures compliance with workplace safety and violence prevention program requirements, in collaboration with the Occupational Health and Safety Manager
  • Ensures delivery of terms of Ministry of Health service contract
  • Ensures delivery of terms of Toronto Board of Education Memorandum of Understanding
  • Maintains partnership relationships with TDSB Principal and Vice Principal
  • Maintains partnership relationships with Child Youth Mental Health provider partners, Lead Agency and cross sector partners as appropriate.
  • Maintains relationships with SickKids Hospital service partners as appropriate.
  • Supports the training program for students and trainees in an assigned program and ensures supervisors of students are compliant with organizations education and training policies and procedures
  • Manages case crises and identifies potential risks (client, agency, community) in accordance with policies and practices
  • Ensures adherence to legislative and professional/accreditation standards
  • Fulfils leadership role with respect to SickKids CCMH complaints policy, providing first level response to all staff and client complaints as required 
  • Is an active member of agency leadership team, attending and or chairing meetings as required.


  • Complies with the organization’s vision, policies and procedures
  • Performs other tasks as assigned by management


  • Concentration and creativity required daily to facilitate meetings, analyze data, interpret legislation, use tools, listen, format documents, create materials, present training, etc.
  • Working with staff supporting an active adolescent client population resulting in occasional physical effort


  • Post-graduate Degree in healthcare administration, social work or other healthcare or mental healthcare related field and a minimum of three years’ progressive management experience or equivalent combination of education and experience
  • Membership with the Ontario College of Social Workers and Social Service Workers or equivalent regulatory college or professional association
  • Knowledge of relevant legislative regulations related to consent, privacy and children’s care and treatment in the province of Ontario (Mental Health Act, Personal Health Information Protection Act, Child Youth and Family Services Act)
  • Excellent verbal and written communication skills to effectively manage intensive services
  • Demonstrated ability to deal effectively with highly sensitive and confidential situations associated with children’s mental health services
  • Excellent problem-solving, crisis management and conflict-solution skills to manage crises and coordinate resources to resolve issues
  • Strong interpersonal, organizational, listening, relationship-building and management skills
  • Excellent team-building and facilitation skills
  • Ability to incorporate values of a culturally competent practice of diversity and inclusiveness in all aspects of work
  • Knowledge of MS Office Suites (Outlook, Word, Excel, PowerPoint), as well as ability to use office equipment efficiently (telephone, photocopier and fax)
  • First Aid/CPR, and Behavioural Management Techniques required
  • Ability to work flexible hours, and be on call
  • Ability to travel, on occasion, as required

Working Conditions

  • Primarily works in a pleasant office environment or within meetings spaces or virtually with some community based work
  • Exposure to dynamic environment, frequent interruptions/distractions, deadlines, multiple demands and stress,
  • Exposure to emotionally dysregulated individuals

Interested applicants are asked to forward their resumes by July 22, 2024 to:

Human Resources – SickKids CCMH

E-mail: hrrecruiting@sickkidscmh.ca

In the subject line of email, please quote the: competition number, position title and where you learned about this opportunity.

We are seeking applicants internally and externally.

SickKids CCMH is an equal opportunity employer; we are committed to diversity and value inclusion. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within the Centre.

The Centre views diversity, inclusion, and cultural competence as essential pieces of an integrated whole that sustain our organization and guides our interaction within our diverse communities.

Reasonable accommodations are available during the recruitment process to job applicants with disabilities.