Manager of Community Clinical Services

Manager of Community Clinical Services

Full-time permanent


York Hills is a children’s mental health agency serving children and families in York Region. York Hills offers a wide range of mental health services, supports and partnerships providing meaningful and evidence informed/based treatment to children, youth and families.

Benefits: Full extended health and dental, life insurance, EAP, LTD and RRSP plan. Generous paid time off including vacation, sick and personal days. Commitment to employee development through internal and external training and development opportunities.


Location: This position offers a combination of work from home and work on site based on staff and client needs. The successful candidate will work primarily in our Aurora Office, located at 402 Bloomington Rd., Aurora ON. This position at times requires travel within York Region for training or meetings.


About the role

Reporting to the Clinical Director of Community Services, the Manager is responsible for the daily operation of our Counselling and Therapy and Community Intensive services, and is a member of the management team. The Manager provides leadership and direction on clinical services, strategies, planning, design, implementation and service delivery across the service system. The Manager ensures that appropriate therapeutic intervention models are being utilized within the organizational clinical framework using a range of evidence-based/informed practices, and is  responsible for working closely with community partners.


An ideal candidate for this role is driven by the mission to continually improve mental health outcomes for children and families, and would possess an astute ability to build strong relationships and partnerships that aid movement and build capacity within large organizations and systems.


Responsibilities and Tasks

The Manager is responsible for knowing and following the organization’s Mission, Vision and Values statements as well as all other organizational and service policies and procedures. The Manager understands and demonstrates ethical behavior and business practices, and ensures that their own behaviour and the behaviour of others is consistent with professional standards and aligns with the values of the organization.

Under the direction of the Clinical Director of Community Services, the Manager is responsible for providing service in the following areas:





  • Ensures that service delivery complies with legislative and accreditation standards, including the Child, Youth and Family Services Act (CYFSA), CRPO and OCSWSSW.
  • Client needs are typically complex and require high service levels which rely on building, maintaining and nurturing key stakeholder relationships within Child Welfare, Education and Hospital sectors in York Region. The role requires strong organizational and strategic skills as well as effective judgment, presentation, analytical, research and conflict management skills.
  • Provides clinical leadership through maintaining knowledge of best practices and therapy models used to effectively meet the needs of clients.
  • Provides supervision to support the skill development of Child and Family Therapists and Child and Youth Workers, and ensures quality therapeutic experiences for families.
  • Works closely with other clinical managers to ensure positive teamwork between staff, planning for shared clients, and coordinated services between programs.
  • Aids the Clinical Director to address all requests for records, support letters, and verification of services.
  • Responsible for implementing quality assurance and evaluation processes as well as monitoring the collection and recording of both clinical and service data and that all data is submitted on a timely basis as per organizational standards.



  • Hires, trains, develops and manages Child and Family Therapists and Child and Youth Workers.
  • Supports the training of staff and ensures that all legislative and best practice requirements are met.
  • Ensures that staff maintain and develop the competencies required for their role, and implements performance improvement plans as needed.
  • Provides leadership around staff engagement by supporting the well-being of staff through supervision, staff retention strategies, professional development, and practices that support work/life balance.
  • Ensures that staff work in a safe manner in accordance with health and safety policies and procedures and all relevant legislation.
  • Ensures that staff provide flexible, inclusive service with a diverse population and strive to ensure cultural sensitivity.
  • Actively participates in all management activities as required.
  • Conducts probationary and annual performance evaluations for staff and keeps job descriptions up to date.



  • Facilitates regular team meetings to discuss administrative and clinical issues that affect the team or clients, and which assist staff in problem solving and best practices.
  • Works closely with related departments, staff and managers to ensure integration and good teamwork among multidisciplinary team members.
  • Ensures that program assessment processes are followed to determine eligibility for counselling and intensive programs in a timely, client-focused and solution-focused way.
  • Develops and maintains program procedures and guidelines and maintains the highest standards of practice in collaboration with senior management.
  • Maintains positive relationships with community partners including school boards and child welfare agencies.
  • Supports timely data collection regarding service provision and outcomes.
  • Ensures that all staff receive supervision in approved treatment models.



  • Your leadership style is collaborative, responsive and adaptive, and you enjoy working closely with senior management, leaders and staff. You also possess a demonstrated understanding of cultural diversities and the ability to integrate a cross cultural practice and cultivate an anti-discriminatory environment.
  • Good knowledge of child and adolescent mental health programs, child welfare and education systems, relevant legislation and regulations.
  • Effective priority setting and decision-making skills and the ability to meet deadlines and accommodate competing demands.
  • Demonstrated ability to function well on a team of peers to plan, support, and collaborate around projects together.
  • Demonstrated ability to use a variety of computer software to generate and exchange information.
  • Ability to effectively use supervision to find solutions that balance the needs of staff and teams while supporting organizational priorities and policies.



  • Master’s degree in related field.
  • Registration with an appropriate governing body.
  • 5 plus years’ experience in a supervisory/management role.
  • Experience using various clinical modalities and evidence-based practices such as CBT, DBT, EFST, EFFT, SFBT and Single Session Therapy.  
  • Valid driver’s license and use of a vehicle.
  • Must be fluent speaking, writing and reading in English. Fluency in other languages is an asset.
  • Must possess a valid vulnerable sector screen.



Successful Managers are open minded, aware, intuitive, receptive and able to support their staff in meeting their clients’ emotional and psychological needs. Successful managers have a reflective personal and professional mentoring approach to counselling practice. The ideal candidate is conscious of each individual’s cultural identification, inherit race, religious views/beliefs, and sexual orientation, gender identity and gender expression. Our Managers are lifelong learners, and apply an anti-oppression framework to their work. Managers work from a strength-based approach and are self-motivated.

Only those candidates invited for an interview will be contacted.



In keeping with our efforts to represent the diversity of our community, we strongly encourage individuals from diverse groups, various life experiences and multiple knowledge to apply.

York Hills is an equal opportunity employer committed to an inclusive barrier-free recruitment and selection process and we respect, encourage and celebrate the diversity of all. If contacted for an employment opportunity, please advise if you require accommodations. We regret that only those candidates invited for an interview will be contacted.