Youth and Family Counsellor

About Us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.


Under the general direction of the Director of Mental health Services and the immediate supervision of a Coordinator of YFCS, the Youth and Family Counsellor is responsible for the provision of intake, assessment and counseling services to youth and families per program demand. The work will be conducted in accordance with policies and directives established within the YSB.


What you will do:

  • Adhere to Choice and Partnership Approach (CAPA) system requirements
  • Adhere to Feedback Informed Treatment principles and requirements
  • Deliver individual, family, group, intensive services to clients of the agency in line with program demands
  • Perform case management functions which may include using an integrated plan of care process
  • Complete approved screening tool with clients
  • Assess client need for and recommend when appropriate additional resources or multi-disciplinary support for client
  • Support clients to identify counselling goals & strategies for goal achievement.
  • Utilize recognized interventions to support client in the achievement of established goals
  • Advocate with and on behalf of client as required
  • Attend and participate in individual supervision & peer group supervision
  • Participate in training to ensure ongoing development of skills and abilities –
  • including YSB required training
  • Ensure both electronic and physical client files remain current within established guidelines/policies & procedures.
  • Meet standards defined in Youth and Family Counselling Services Procedural Manual/ Policy and Procedures Manual
  • Contribute to program and services development and evaluation.
  • Ensure timely submission of all administrative work in accordance with YSB practices
  • Collaborate and network with community agencies as appropriate and as requested
  • Ensure familiarity with all pertinent legislation
  • Follow safe work practices as established by the Bureau and the program.


This opportunity may be right for you if you have:  

  • Master’s Degree in Social Work/Counselling Psychology or relevant field is essential Membership in good standing with a college authorized to practice Psychotherapy; RP’s grand-parented into CRPO will be considered Minimum two years related experience in providing counseling services to youth and their families and case management
  • Experience delivering family counseling services using a Collaborative approach and a systemic perspective
  • Knowledge of recognized therapeutic approaches including CBT, DBT, Solution
  • Focused Brief Therapy.
  • Capacity to work using a DBT approach will be considered a significant asset
  • Demonstrated ability to assess need for multi-disciplinary support or other resources
  • Knowledge of mental health issues in adolescents
  • Demonstrated decision making and problem solving skills both autonomously and in a team
  • Oral and written fluency in English is essential
  • Oral and written fluency in French is an asset.
  • Availability and ability to work evenings, flexible hours
  • Flexibility and comfortability in working at various locations which may involve local travel
  • Demonstrated computer skills
  • Valid driver’s license and access to a vehicle


What we offer:

  • An opportunity to join a vibrant team and be part of truly meaningful and rewarding work; 
  • 15 days of annual vacation + 1 personal day;
  • Comprehensive health and dental benefits for qualifying employees
  • Pension plan from Day 1;
  • An evolving environment where we tackle new challenges and continue learning every day.


Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. 

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.



This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.


Terms of Employment:

YSB values diversity.  We are committed to building a workforce that reflects the diversity of our community.

Accommodation will be made available for applicants with a disability throughout the hiring process.  Applicants must make their needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.