Manager, Housing Support Programs (2023-445-CC)

Program Overview – First Steps to Home (SH), Community Care

First Step to Home (FSTH) is a transitional support program with housing for men 55 years and up who have been housing insecure or street involved, experiencing mental health and/or addictions issues, and geriatric challenges.  First Step to Home provides transitional housing in furnished bachelor units as part of program participation. The First Step to Home team is comprised of health care professionals who work collaboratively, within a harm reduction and recovery-based framework to support participants to gain skills needed to make a successful transition to a more stable, healthier and independent lifestyle.


What You Will Do

  • Manages operational responsibilities and oversight of programs, services, and initiatives associated within three transitional & supportive housing buildings.
  • Provide direction, ongoing orientation, coaching, training and supervision to all staff and Program Supervisors and conducts annual performance appraisals.
  • Direct and support staff through individual and team meetings regarding program issues, team building, and crises incidents.
  • Ensure the effective utilization, training, and support of volunteers and students through various programming activities.
  • Recruit staff, assist in personnel functions within the programs and ensure staff development.
  • Ongoing promotion/awareness building of the programs and their services to the community.
  • Build and maintain internal and external partnerships, collaborative activities and participate in internal/external committees or networks in relevant sectors.
  • Report risk, safety, security and liability concerns in a timely manner to the Director and assist to improve and implement safety solutions.
  • Develop, oversee and implement an intake and assessment process to confirm eligibility and fit for the program model, and to effectively transition the individual into successful tenancy.
  • Develop, oversee and implement program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.
  • Develop common strategies with the Housing Unit to address tenancy and building issues as they arise and work to resolve tenancy/safety issues related to hoarding, fire safety, trespassing and pest control, arrears, inspections, notices and work orders.
  • Strive for low vacancy rates: anticipate turnovers and develop appropriate alternatives to eviction.
  • Work with legal services to prepare tribunal documents; attend hearings and mediation.
  • Work with staff to ensure development and execution of Coordinated Care Plans for clients of all four programs.
  • Organize and facilitate community meetings and meetings between the City of Toronto, Funders and relevant staff at WoodGreen Community Care and Housing units.
  • Liaises with WoodGreen Housing and Building Services to ensure effective property management at the four programs.
  • Develops and implements effective evaluation strategy and program/operational protocols in collaboration with the Director.
  • Develop and implement data tracking systems and tools, manages budget and financial information in collaboration with the Director in conjunction with other teams, to be able to effectively manage budgets and meet organizational and funder reporting requirements.
  • Prepare and monitor program financial information and budgets, statistical reports, program reports and submissions.
  • Ensures that the equity objectives and community development policies of the organization are achieved within the programs.
  • Participates in regular supervisory sessions with the Director.
  • Engages in training and education to upgrade skills as directed by WoodGreen to fulfill the responsibilities of the position.
  • Participates in the on-call rotation for Supportive Housing Programs, as scheduled.
  • Carries out additional management and other duties as identified from time to time by the Director.


What You Bring to the Team

  • Master’s degree or Bachelor’s degree and equivalent experience.
  • 5+ years’ experience developing and implementing programs working with homeless and vulnerably housed individuals, older adults and seniors.
  • Experience supervising staff, preferably in a unionized environment.
  • Knowledge of RTA and occupancy agreements and property management.
  • Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).


What Will Set You Apart

  • Thorough understanding homelessness, poverty, mental health, and substance use.
  • Proven ability to develop effective services for individuals and communities facing these challenges.
  • Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.
  • Proven ability to develop and implement program initiatives and partnerships.
  • Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants and tenants.
  • Sound financial and budget management skills.
  • Ability to challenge organizations, staff and tenant communities in a positive and creative way.
  • Group facilitation and policy development skills.
  • Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
  • Excellent multi-tasking and time management skills.
  • Excellent writing and editing skills
  • Strong computer proficiency.