Case Worker Housing Support Program - Church Street

Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week (rotating shifts including evenings and weekends, shares on-call responsibilities)
Salary: $55,385 annually (Level 7), plus comprehensive benefits
Location: 389 Church Street Toronto, Ontario M5B 2E5
Internal Application Deadline: Monday, November 21, 2022
External Application Deadline: Wednesday, November 23, 2022

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.
The Case Worker is responsible for supporting tenancy through eviction prevention; developing and implementing community development initiatives with the goal of creating a dynamic and inclusive community; engagement with the broader community through a trauma-informed, harm reduction and AOP lens that meets the emotional, practical and social support needs of the tenant community. The Case Worker will work with the Manager to ensure that community development activities are integrated into the overall program delivery. They will provide leadership in the development and facilitation of initiatives to support the community to generate individual and community solutions to address their needs.

YWCA Toronto Church Street facility includes 120 units of permanent housing. The Case Worker is responsible for providing case management support to women and gender diverse people including: individuals with complex mental health issues and who are chronically homeless or at risk of homelessness; individuals transitioning from provincially-funded institutions and service systems such as hospitals or prisons; Indigenous women/two-spirit people. The program goals include housing stabilization, harm reduction, and health promotion. Individual and group support assists tenants to identify and build the skills required to address the barriers they experience in their lives and to maintain their housing.

• Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations;
• Provides crisis prevention, intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;
• Assists tenants to resolve issues of outstanding arrears;
• Uses harm reduction principles in facilitating and supporting tenant-centered activities;
• Works with a tenant support network and referral partners to develop individualized support plans that identify ongoing housing and mental health/addictions support;
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• Applies the use of trauma informed practices to support individuals and community engagement/development;
• Contributes specialized knowledge and expertise in community development, tenant integration and cooperation with team members to develop meaningful and relevant services for tenants.

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered);
• 3 - 5 years directly related experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/under-housing, violence/trauma, mental health/addictions, or concurrent disorders;
• Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
• Proven experience working independently, developing and facilitating groups;
• Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;
• Supportive counseling and group-work approach that is flexible, client-centered and strengths-based;
• Life Skills certificate an asset; arts based and social media skills an asset;
• Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code;
• Ability to deliver culturally sensitive services;
• Strong knowledge and understanding of community resources;
• Working knowledge of Microsoft Office Suite and excellent oral and written communication skills;
• Demonstrated understanding and proven ability to work from Anti-oppression, Trauma Informed, Harm Reduction, and feminist frameworks;
• Knowledge of a second language or culture an asset.
Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees are required to be fully vaccinated with a COVID-19 vaccination series by October 30, 2021. As a condition of hire, new staff will be required to submit proof of vaccination prior to their first day of work. The YWCA will consider written requests for accommodation under the Human Rights Code on a case by case basis and will accommodate those individuals who are legally entitled to accommodation.

Please submit your cover letter and résumé to Teshia Allen, Manager of Housing Support Program- Church Street, at quote JOB ID number CHUR790 and your name in the subject line.
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter and your email subject line, if you are an internal candidate. For internal applicants, this position is secondable.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.
YWCA Toronto is a Scent-Sensitive Workplace.