Victim Witness Services Worker

Do you have a passion to support diverse groups of clients and do you understand crisis management? Are you a dedicated professional that can engage empathetically and support your team in an inclusive and challenging work environment?

If so, consider this role with the Ministry of the Attorney General as a Victim/Witness Service Worker to provide a full range of services to victims/witnesses of crime, including needs assessment, crisis intervention, emotional support and referrals, and participating in stakeholder networks and public education. The Victim/Witness Assistance Program provides information, assistance and support to victims and witnesses of crime to increase their understanding of, and participation in, the criminal court process.

Note: this competition may be used to fill upcoming permanent or temporary roles within the next 14 months in the Toronto Region offices.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy > and the OPS Diversity and Inclusion Blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

You will be:

• Providing information/support/assistance to vulnerable clients

• Managing/coordinating an assigned high volume of cases

• Acting as a liaison/maintaining networks to advocate the needs/interests of clients

• Participating in projects/committees/public education activities

• Preparing statistical reports

Location: Toronto

How do I qualify?

Technical Knowledge

You have

• demonstrated skills in providing services to victims of crime and/or marginalized/vulnerable clients, meeting their special needs.

• proven experience working with victims/witnesses of crime, specifically of domestic violence, sexual assault, child abuse, homicide and death-related cases.

• comprehensive knowledge of, and demonstrated skills/ability in providing, services to victims of crime and/or marginalized/vulnerable clients.

Analytical, Judgement and Problem-Solving Skills

• You can deal with client issues, interact with stakeholders and recommend service improvements.

• You have the ability to apply program policies, relevant legislation and guidelines to assess clients’ immediate risks, consider various alternatives, and select and apply the best plan of action to meet unique needs.

• You can foster co-operation of service providers in implementing new or enhanced services and bring contentious matters to the Manager.

Communication, Interpersonal and Teamwork Skills

• You can deal effectively and appropriately with a diverse clientele and liaise effectively with criminal justice partners.

• You possess demonstrated ability to network effectively with community agencies, work with diverse communities and be sensitive to their needs.

• You can write reports, and case file summaries, and assist in developing and conducting training programs.

• You can work effectively in an inclusive team environment.

Case Management/Organizational and Planning Skills

• You have demonstrated ability to manage a large caseload independently.

• You can prioritize work in an environment of demanding, multiple deadlines.

Computer Skills

• You have demonstrated knowledge of MS Office software and working with database systems.

Salary Range: $1,164.32 - $1,429.62 Per Week

Additional Information:

  • 1 Permanent, 444 Yonge St, Toronto, Toronto Region, Vulnerable Sector Check
  • 1 Permanent, 1000 Finch Ave W, Toronto, Toronto Region, Vulnerable Sector Check
  • 1 Temporary, duration up to 10 months (with possible extension), 2201 Finch Ave W, Toronto, Toronto Region, Vulnerable Sector Check
  • 1 Temporary, duration up to 6 months (with possible extension), 2201 Finch Ave W, Toronto, Toronto Region, Vulnerable Sector Check
  • 1 Temporary, duration up to 6 months (with possible extension), 1000 Finch Ave W, Toronto, Toronto Region, Vulnerable Sector Check


  • The successful candidates will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

Please apply online, only, by Wednesday, September 28, 2022, by visiting, and entering Job ID 186907 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.