Crisis Support Worker

Support your community. Advance your career. Fulfill your purpose

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.


What we offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our Crisis Support Workers balance their professional and home life. Our shift schedule equates to about 10 months of work out of the year, giving you the flexibility to pursue your personal interests. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.


In addition to competitive benefits like health, dental, EAP and life insurance, we offer our permanent team members some unique perks that really stand out:  

  • 4 weeks accrued vacation
  • 18 days accrued personal days plus 2 flexible days each year
  • Overtime paid in lieu
  • HOOPP (Pension Plan)
  • Ongoing professional development plus $250 annual funding for continuing education and certifications
  • $250 annual allowance to invest in achieving your personal wellness goals
  • Mileage reimbursement and car detailing for work-related travel


Salary Range is $70,441.99 to $80,847 annually


We are currently seeking permanent full-time Crisis Support Workers. As a Crisis Support Worker on our integrated health team, you’ll be empowered to make a bigger impact than you ever imagined. From triaging calls over the crisis line to being mobile out in the community, you’ll perform a variety of important tasks that make each day new and exciting. And you won’t do it alone. You’ll belong to a strong multi-disciplinary team that supports and respects each other as we make a difference in people’s lives.


What you will do

  • Provide immediate crisis line response, initial triage, crisis stabilization and development of intervention plans.
  • Provide needed assistance and follow-up post crisis with telephone check-ins, mobile crisis response or by connecting clients to appropriate follow-up agencies/networks.
  • Conduct risk and safety assessments, mental status examinations, promote healthy coping strategies, and assist in developing follow-up and safety plans for clients in the community
  • Work side by side in ‘ride alongs’ with police officers and other crisis support workers in completing mobile crisis intervention assessments.
  • Work inside the 911 police Communications Centre to accept diverted calls in need of mental health and addiction crisis services
  • Form collaborative relationships with CMHA colleagues and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community.
  • Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness and addiction concerns.
  • Participate in agency and community meetings, committees and workgroups as requested by manager.


“I love the collaboration with other mental health workers; I learn so much from them.” Crisis Support Worker


“I work with police on live 911 calls. I am providing intensive, immediate care and it’s a great feeling to know you saved someone’s life that day.” Crisis Support Worker (MCRRT - Mobile Crisis Rapid Response Team)


 “CMHA is very multicultural at all levels. We reflect the community we are serving.” Crisis Support Worker


 What you need to join our team

  • University Degree in Social Work, BSc. Nursing, or degree in Occupational Therapy.
  • Must be a Regulated Health Professional (Registered Nurse, Registered Psychotherapist or Registered Occupational Therapist) or Registered Social Worker and adhere to standards of practice as per designated college.
  • Minimum 3 years of experience working in acute mental health sector, preferably in the community.
  • Ability to work in 12-hour shifts on a rotational schedule: days, overnights, weekends, and public holidays.
  • Proof of administered full-series Health Canada approved COVID-19 vaccination prior to start date. If unable to be vaccinated for reasons relating to protected grounds under the Code, completed medical or religious exemption must be provided.
  • Valid Canadian driver’s license and access to an insured automobile in good repair.
  • A satisfactory Vulnerable Sector Screening (Police Check) report and an annual criminal records check (Police Check).
  • Current CPR/First Aid certification.
  • Experience with crisis intervention techniques and theory-based practice in working with the seriously mentally ill, including a good understanding of the Mental Health Act and DSM V as it relates to crisis.
  • Knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention.
  • Experience intervening effectively in clinical situations requiring the management of disturbed behaviour.
  • Comfortable working on the phone and in person in potentially high risk and stressful situations.
  • Ability to work with clients of diverse cultural and social backgrounds.
  • Commitment to staying current on relevant legislation, best practices, research, policies, and procedures including ongoing professional development.
  • Comfortable lifting and carrying objects up to 10lbs and sitting for long periods.


At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.


Apply Now and EMPOWER your career