Copy of Clinical Intake Coordinator and Community Navigator -Full Time

Since 1985, Hope +Me - Mood Disorders Association of Ontario has supported the recovery and healing of individuals and families affected by mood disorders and mental illness.  With our extensive range of Peer Support groups, recovery programs, and counselling we have helped many people on their journey. 

 Hope+ Me provides awareness, education and training, family and youth clinical supports, and recovery programs.  Through our own lived experiences, we honour a client’s experiences and help support their needs.  We so value our clients that our new name, Hope and Me, was created by and for those who seek us out.

Position Summary

  • The Intake Coordinator and Community Navigator is the first point of community contact to Hope and Me -MDAO, providing Intake and service coordination, including information, screening, support, navigation, and referral.
  • The purpose of the Clinical Coordinator and Community Navigator position is to engage, screen, assess, refer, provide brief interventions, and coordinate care for young people, adults, and seniors that contact or are referred to Hope and Me -MDAO.
  • The clinical Intake Coordinator and Community Navigator will build a positive rapport with a wide range of participants and clients and their families.
  • The role provides an opportunity to balance clinical and administrative skills, creating an accessible, responsive, and straightforward way for clients, families, and healthcare providers to access their services.
  • The position is well-matched to a self-starter with strong organizational and prioritization skills who can work independently and collaborate successfully within a team environment.
  • This position liaises with a multidisciplinary team regarding the assignment and monitoring of referrals, participates in regular clinical supervision, and presents and discusses cases with the clinical collaborative care team. In working with Sunnybrook Hospital, an innovative collaborative-care service at Hope + Me has been initiated, incorporating fifth-year psychiatric residents' and psychiatry services to our clinical support team.

Key Responsibilities

1. Clinical Intake

  • Provides clinical intake services for Hope +Me-MDAO by assessing client-eligibility criteria.
  • Works with applicable community partners and services to organize and provide information to community partners.
  • Maintains client waitlist and appropriate records.
  • Attends relevant staff meetings and committee meetings.
  • Retains frequent communication with internal and external partners to ensure seamless and reasonable service flow.
  • Follow-up with clients, families, or mental health professionals and support services to communicate recommendations, coordinate implementation of the initial service plan, and referral to other resources.
  • Coordinate scheduling assessments, consultations, and client documentation and measures collection.
  • Conducts other duties as assigned

2. Service Navigation and Coordination

  • Sustains a professional network of service contacts to which Hope +Me can refer clients for service outside the Hope +Me-MDAO
  • Delivers service navigation and referral support to clients; and
  • Maintains updated records and statistics to provide client service needs and outcomes.

3. Direct Clinical Service

  • Prepares and presents cases at weekly community mental health intake meetings and assigns points to appropriate service providers.
  • Provides interim emotional support and psychoeducation to clients and caregivers involved in forensic investigations.
  • Participates in regular peer consultation and individual supervision meetings; and
  • Maintains clinical records and appropriately records case-related activities following professional regulations/standards and agency policies.

4. Administration/Quality Improvement

  • Lead Intake related clinical meetings and provide summary notes of decisions.
  • Input, track and monitor electronic database information, coordinating with the data specialist as required.
  • Monitor and support clinicians to complete data entry/paperwork.
  • Implement intake procedures and evidence-based screening tools as per Hope and Me requirements.

 Qualifications and Skills

  • The candidate will possess a master’s degree in Social Work from an accredited university of recognized standing; though, candidates with a bachelor’s degree in Social Work with a minimum of five (5) years of related work experience will also be considered.
  • The individual will be skilled in assessing a person’s needs, including complex risk assessments and the ability to activate a plan to mitigate any identified risk.
  • Excellent interviewing and counselling skills and working knowledge of individual and family assessment and understanding mental health issues in adults, transitional youth, and families.
  •  Ability to function unassisted and within a multidisciplinary team.
  • Excellent verbal and written communication and organizational skills.
  • Advanced information-technology skills (proficient in MS Office programs including Outlook, Excel, and fluency in or ability to learn client information system EMHWare; 
  • Comfort with, and experience in, chairing meetings involving multiple service partners with varying mandates.
  • Excellent interpersonal skills, ability to provide a helpful and approachable presence, ability to diffuse crisis and conflict through skillful communication, and seeking supervisory support when needed.
  • The ability to practice in a second language is considered an asset.

              Working Conditions

  • We are currently working remotely and will be moving to a hybrid model at the end of spring. The candidate will be required to work two evening shifts from 1:00 pm to 9:00 pm and be able to travel to one of our strategic partners to conduct intake once a week.   
  • Hope +Me -MDAO requires that staff have received all the necessary doses of a COVID-19 vaccine approved by Health Canada.
  • Hope and Me goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve. We actively encourage applicants from all equity-seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression. 

Offer of employment is conditional upon completing all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.