Complex Support Coordinator - Registered Social Worker

JOB POSTING #1741-22



Complex Support Coordinator – Registered Social Worker required to fill this position



Permanent Full-time (35 hours per week)

Flexible work hours (early mornings, evenings, and weekends) and work location/environment



Site flexible (Northern Ontario)

This position will require frequent travel throughout the Algoma service area



Minimum $29.68 to maximum $37.19 per hour; Salary commensurate with education and experience



This posting will remain open until the position has been filled



Hands is working to create a better day today and tomorrow for our clients, families, and communities. We are dedicated to improving the life experiences of families, children, youth and adults with mental health concerns or a developmental disability, by providing them with help and support in facing and working through social, emotional, behavioural, physical, and developmental difficulties. 

Our professional team helps more than 11,000 individuals in North Bay, Nipissing, Muskoka, Parry Sound, Timmins, and Northern Ontario each year. We provide quality clinical, navigation and professional support in the areas of autism, behavioural, developmental, mental health, and rehabilitative services.



Hands is seeking a Complex Support Coordinator who will provide intense evidence-based, person-centered coordination of supports to adults with developmental disabilities who have been identified with complex multisystem needs and who require a high level of active engagement and ongoing mentoring.  Supports will include the development of plans and linkages to services; and cross-sector coordination support for case resolution (e.g. assessment, clinical planning, housing, planning tables).



  • Master or Bachelor degree in Social Work
  • Registered Social Worker
  • Three (3) years direct experience or five (5) years relevant work experience
  • Experience working with adults with developmental disabilities and concurrent mental health conditions (dual diagnosis) at an individual and at a systems level
  • Team leadership and case coordination experience
  • Exceptional facilitation and collaboration skills
  • Excellent time management and organizational skills
  • Superior interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Proficiency in the use of computers and a variety of software packages
  • Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself
  • Demonstrate ability and commitment to maintain confidentiality
  • Successful applicants will be required to provide:
    • proof of eligibility to work in Canada
    • a valid Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
    • clear Criminal Record Check, including Vulnerable Sector Search
  • Preference will be given to bilingual (French/English) candidates


As a condition of employment, successful candidates are required to provide proof of full vaccination against COVID-19. Hands will engage in reasonable workplace accommodation, short of undue hardship, for any successful candidate who has a documented exemption under the Ontario Human Rights Code. Hands’ COVID-19 Vaccination Policy and associated Procedures can be found on our website:



Hands is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.

Please forward your resume and cover letter, quoting competition #1741-22, to:

Human Resources Department


391 Oak Street East  

North Bay, Ontario P1B 1A3