Kids Help Phone: Director, Mobilization and Programs

Kids Help Phone

Director, Mobilization and Programs

Over the past 32 years, Kids Help Phone has had an indelible impact on the lives of millions of young people and, in these complex and most unprecedented times, continues to be a vitally important service. As Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French, the organization provides professional counselling by phone and chat, and crisis support from a trained volunteer by text. The virtual frontline of Kids Help Phone has responded in record numbers in a year of the pandemic and communities in crisis. Since the start of the pandemic, Kids Help Phone has engaged in over nine million interactions with youth from coast to coast to coast.

And this transformational impact is just beginning. Kids Help Phone has charted an innovation strategy like no other in the youth e-mental health ecosystem to serve the 8.2 million young people in Canada, leveraging a strong brand position and the launch of a new brand platform. Fueled by Canada’s largest campaign for youth mental health, Kids Help Phone will fulfil its promise to Canadian youth; ensuring every young person has access to meaningful support in times of need.

It is within this context that Kids Help Phone is seeking applications for the role of Director, Mobilization and Programs.

Reporting to the AVP, Service Operations - The Director, Mobilization and Programs is passionate about youth mental health and ensuring programs are innovative, engaging, and uniquely positioned for young people and meet their mental health needs. They achieve this through robust program planning, partnership management, and driving continuous improvements to a series of programs within Kids Help Phone ecosystem of supports. These programs include our post-secondary service, the national resource database, our National Youth Council, and the Peer-to-Peer Community.

The Director, Mobilization and Programs supports continuous transformation, growth and relevance of programs through their oversight, proactive planning and successful execution. They will motivate their team through their vision of ensuring the programs meet the highest quality standards, while also responding to the needs of young people across Canada, our funding agreements and Kids Help Phone’s strategic plan.

As the ideal candidate has a number of responsibilities at Kids Help Phone including but not limited to: implementing robust project management practices based on KPIs; assess and evolve metrics and tactics based on projects successes, challenges, and program evaluation; ensure programs are developed with youth and community engagement to ensure they meet the needs of the intended audience; work with and develop partnerships for program delivery; engage with national youth-serving and/or youth led organizations as stakeholders; lead a team of managers; and collaborate internally to develop, forecast and oversee program budgets.  The candidate should also have experience with grant and funding proposal writing, in addition to report generation for funders.  The candidate also demonstrates behaviours that exhibit Kids Help Phone’s organizational Values: Collaboration, Courage, Trustworthy, Innovative and Resilience

The successful candidate has 3-5 years of programs management and development experiences, preferably in a youth-led or youth-serving organization.  Being able to manage multiple programs at one time is a must.  Moreover, the candidate has the ability to manage and motivate staff, work cross-functionally with external partners and volunteers, and have a strong understanding of youth outreach best practices.

The incumbent will ideally bring both verbal and written proficiency in Canada’s official languages (English and French), as such full bilingualism is asset, though not essential.

How to apply

Kids Help Phone is committed to an inclusive, equitable, and accessible workplace, and welcomes applications from racialized communities, women, Indigenous persons, persons with disabilities, members of sexual minority groups, and others who reflect the diversity of its service users. To ensure plurality in its candidate pool, including attracting greater representation from Black, Indigenous, and communities of colour, the organization is partnering with BIPOC Executive Search. All interested applicants can send their resume to Taq Kaur Bhandal and Jason Murray at, or can apply through the BIPOC Executive Search mobile app.

This position can be located in Toronto. Kids Help Phone provides a hybrid work environment.

Kids Help Phone is committed to providing a barrier-free environment, in accordance with the Accessibility of Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment processplease contact Taq Kaur Bhandal and Jason Murray at

We thank everyone for their expression of interest; however, only those selected for an interview will be contacted.

All incumbents must be in compliance with Kids Help Phone’s COVID-19 Vaccination Policy.  As a condition of employment, all incumbents will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists.