Manager, Community Mental Health - DBT and Counselling

Lumenus is hiring a Manager, Community Mental Health – Dialectical Behavioral Therapy (DBT) and Counselling Team will provide clinical leadership through supervision of assigned staff, ensuring practices are competency-based, collaborative, culturally relevant and evidence-informed.  

Lumenus’ Intensive DBT Program includes individual, parenting, family and multi-family group therapies as well as DBT Skills Coaching and weekly DBT Consult Team-essential to helping DBT therapists monitor fidelity to the model, increase their skills, monitor burnout and sustain their motivation when working with high-risk youth. The successful candidate will oversee all components of the Intensive DBT Program including intake, as well as the Ongoing Counselling Team.

To manage community counselling programs in accordance with agency: 

•           Mission, Vision and Values;

•           regulatory requirements;

•           bylaws and, policies   

To establish and monitor program goals and plans in alignment with counselling strategy.

 Experience with/lived experience of oppression, racism, homophobia, transphobia and/or ableism and/or personal connection to queer or trans communities of color, including newcomer and disability communities will be an asset for applicants

Lumenus Community Services is a dynamic and growing agency. We offer a competitive salary, generous benefits package, ongoing training, and career development opportunities!



  • Provides supervision to assigned staff on a regular and adhoc basis.  This includes:
  • Supporting a competency-based, collaborative service approach to working with children, youth and their families (e.g. Narrative Therapy, Solution-focused Therapy, Brief Therapies, Dialectical Behavioral Therapy);
  • Providing leadership with respect to use of competency-based and evidence-informed practices that are appropriate for diverse communities;
  • Overseeing  client service processes including intake, waitlist management and assignment of clients;
  • Ensuring that programs and services are delivering the agreed upon services and meeting established targets;
  • Fostering skills and knowledge to address complex mental health issues;
  • Developing  and maintaining  a skillful and collaborative counselling team;
  • Ensuring opportunities for ongoing learning opportunities for counselling team; 
  • Conducting yearly evaluation of assigned staff to insure clinical and administrative competence in performance, to identify strengths and challenges and to plan for continuing development of skills and knowledge relevant to job.
  • Ensures quality of service by overseeing the recruitment, hiring, training, development, management of assigned staff, consistent with staff and agency needs;
  • In the event of crisis or critical incident, exercises judgement and initiative in ensuring appropriate safety plans are arranged, assists senior management to manage the appropriate ministries and other stakeholders, as appropriate.  Ensures that there is opportunity given to staff to debrief following such incidents;
  • Provides on and off hour direction/support for escalated matters;   
  • Promotes and contributes to an environment of mutual support, consistent with Agency Mission, Vision and Values.
  • In collaboration with the Director of Clinical Services:
  • Establishes each program’s goals and direction;
  • Evaluates program services and client outcomes;
  • Develops, manages and monitors budgets and provides regular variance reports.
  • Participates on and is an integral member of the agency’s management team;
  • Ensures that accreditation standards are met and any changes are communicated and adhered to;
  • Adheres to organizational policies and practices, including the Ontario Occupational Health and Safety Act;  
  • Collaborates with community partners to develop and secure new opportunities for the agency;
  • Participates on committees as well as various fund raising activities as appropriate;
  • Develops and maintains appropriate external connections and collaborative partnerships with a range of community partners; 
  • Other duties as assigned.



  • Results oriented, self-directed to set priorities, resolve problems and accomplish goals; 
  • Demonstrates leadership; sets a positive example for others, inspires commitment and supports the development of others;
  • Seeks ways of developing and implementing changes, ideas and solutions to support the agency.  Strives for continuous improvement;
  • Developed interpersonal skills, including influencing, consensus/team building, facilitation, negotiation and conflict resolution;  
  • Ability to exercise professional judgement in conflictual and stressful situations;
  • Demonstrates commitment to ethics, transparency, and accountability.



  • Registration with the OCSWSSW or CRPO is required;;
  • Minimum five (5) years clinical counselling experience;
  • Minimum of two (2) years successful supervisory/management experience in a social service environment;
  • Experience in administration and managing programs an asset;  
  • Experience in research and evaluations and outcomes an asset. 



  • Skilled in use of competency-based, collaborative, evidence-informed philosophy   and service provision, e.g., narrative therapy, solution-focused therapy, brief therapies, dialectical behavioral therapy;
  • Sound judgement related to clients and families in high risk circumstances to ensure appropriate safety plans are arranged;
  • Sound judgment and sensitivity to client differences (e.g. race, religion, culture and sexual and gender identity);
  • Ability to balance demands/priorities of workload, manage time effectively and operate within the framework of stated expectations;
  • Excellent verbal and written communication skills with the ability to communicate effectively with staff, community and funding partners;
  • Knowledge of relevant legislation and regulations;
  • Knowledge of data collection and measurable objectives;
  • Excellent skills in MS office environment. 



  • Satisfactory clearance under the Vulnerable Sector Screening process;
  • Access to transportation to travel to and from client meetings; 
  • Ability to work flexible hours including evening work to accommodate client needs;
  • Flexibility to work in different locations as needed;
  • Fluency in French or other second language relevant to community is advantageous.


TO APPLY: Interested applicants are invited to visit our website at and submit their cover letter and resume through our Career Centre on or before December 10, 2021.


Lumenus is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free. 

Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.

We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting Human Resources. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.