Care Coordinator

What is a Care Coordinator?

Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.

More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them. 

Care Coordinators can support discharge planning in Hospital; perform case management while being mobile in the Community; or provide essential support and subject matter expertise in an Office-based team. Working as a Care Coordinator, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen!

Opportunities are available across the South West: London, St Thomas, Woodstock, Stratford, Seaforth, Hanover, or Owen Sound.


What must you have?

  • Membership, in good standing, with the regulatory body in Ontario.
  • 2+ years of recent experience in community health or a related field.
  • Knowledge of the health care delivery system and community resources.
  • Knowledge of best practice principles in providing virtual (telephonic) care.
  • Strong assessment, clinical judgment, and decision-making skills, with the ability to create care plans according to best practice and patient preference/needs.
  • Excellent interpersonal and communication skills, with the ability to resolve conflicts and disagreements effectively.
  • Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment.
  • Good initiative and the ability to be self-directed.
  • A valid driver’s license and access to a reliable vehicle.
  • Ability to use a computer in a Windows-based environment.

Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.


What would give you an advantage?

  • Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics).
  • Ability to speak French or another second language.