SHIFT LEADER (Full-Time & Part-Time)

SHIFT LEADER (Full-Time & Part-Time)

Job IDs: 16543 (temporary, full-time) / 12387 (permanent, part-time)

Job Category: Community & Social Services

Division & Section: Shelter, Support & Housing Administration, Homelessness Initiatives & Preventative Services

Work Location: Various (See notes section for further important details)

Job Type & Duration: Temporary, Full-Time and Permanent, Part-Time

Salary: $82,430.40 - $96,824.00, TM0405, Wage Grade 6.0

Shift Information: Rotating Shifts, Monday - Sunday, 80 hours bi-weekly for full-time positions and up to 80 hours bi-weekly for part-time positions

Affiliation: Non-Union

Number of Positions Open: 20+ Temporary, Full-Time and 20+ Permanent, Part-Time positions

Posting Period: 12-May-2021 to 26-May-2021

Here’s a chance to make a difference in the lives of people that are experiencing homelessness. Working within the City of Toronto’s Shelter, Support & Housing Administration Division, you’ll join a dedicated team delivering shelter services while promoting stable housing solutions. Are you ready to lead?

Reporting to the Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, including statutory holidays, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation. For more information about the City of Toronto's Programs and Services, please visit our website at:

As a Shift Leader, you’ll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance and leading staff development through motivation and training.

Working collaboratively with other supervisory staff, you’ll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support or referrals, and mediating on their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options and implement changes to improve operational performance and service delivery.

Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. Managing labour relations will be an integral part of this role, including hearing grievances, along with monitoring program operations, and providing leadership in service planning and program policy development that incorporates identified needs with input from clients and community agencies.

Skilled in customer service, communication and presentations, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to shelter practices and operations.

Key Qualifications for this position are as follows:

  • Post-secondary education in a discipline pertinent to this work or the equivalent combination of education and experience.
  • Considerable experience in assisting persons who are homeless and experiencing psycho/social/physical, emotional and/or environmental challenges in a social service setting.
  • Considerable experience supervising staff in a social services or human services environment.
  • Experience in program or policy development.
  • Ability to train, lead, motivate, coach, supervise and develop individuals and teams.
  • Ability to manage administrative duties associated with shelter or institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
  • Knowledge of current issues related to homelessness, including working with street-involved individuals, Housing First, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health, emergency shelter, community support/health agencies, etc.
  • Knowledge of working with Indigenous populations and/or lived experience as an Indigenous person.
  • Ability to work rotating shifts, including days, evenings, overnights, weekends and holidays on a pre-scheduled and call-in basis.

Important Notes (ALL positions):

  • Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting.
  • A Vulnerable Sector Police Reference Check will be required as a condition of employment.
  • For more information on Homelessness Initiatives & Prevention Services OR Police Reference Checks, please visit our website at:

Work Location/Divisional Portfolio Information (ALL positions):

  • Family Residence, 4222 Kingston Road
  • Robertson House, 291 Sherbourne Street & satellite Locations
  • Seaton House, 339 George Street & Satellite Locations
  • Streets to Homes, 129 Peter Street
  • Women's Residence, 674 Dundas Street West & Satellite Locations
  • Birkdale Residence, 1229 Ellesmere Road & Satellite Locations
  • Roehampton Residence, 808 Mount Pleasant Avenue & Satellite Locations
  • Isolation & Recovery Program, 2180 Islington Avenue & Satellite Locations
  • Central Intake


Shift Information (PART-TIME positions):

  • For all programs in the Shelter, Support & Housing Administration Division, which operate 24 hours a day / seven days a week, part-time employees are expected to be available to work all shifts (days, afternoons & overnight shifts) four (4) separate days a week, of which two (2) days must include Saturdays & Sundays. Hours of work will be determined based on operational needs.

Please Note (PART-TIME positions):

  • Work schedules are posted six (6) weeks in advance and part-time shift leaders work on average between 20 and 40 hours per week. As full-time opportunities arise, our part-time workforce receives consideration prior to external candidates.

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit or follow us on Twitter at, on LinkedIn at or on Facebook at

How to Apply:

For more information on these and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 16543 (full-time) OR Job ID 12387 (part-time), by Tuesday, May 26, 2021.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.