Crisis Intervention Worker

William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario.


With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care.


At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.


Here you will work alongside a highly-committed and respected team that understands what it means to go beyond to meet the health care needs of our communities.                                                                         



HOURS: Days, Evenings, Nights, 8 &12 hour shifts with overnight, weekends and statutory holidays


*the Crisis program is a 24hr service which runs 7 days a week*

(Subject to change in accordance with operational requirements)



To provide immediate assessment and intervention for individuals who present to the Emergency Department in

Crisis due to symptoms associated with a serious and severe psychiatric problem and/or addiction, and/or psycho-social

problem(s). To work collaboratively with Hospital colleagues in a fast paced environment.



  • Masters degree in Social Work and/or Masters degree in Nursing or a Master’s degree in Counseling/Psychology with a combination of relevant experience in Mental Health and Addictions
  • Registration with the appropriate professional college
  • Minimum of 3 years recent, related experience in Crisis Intervention in the fields of Mental Health and Addictions
  • Demonstrated knowledge and implementation of Best Practice guidelines in Crisis Intervention and Crisis theory
  • Excellent assessment and counseling skills
  • Demonstrated ability to work with and advocate for individuals with severe and persistent Mental Illness.
  • Demonstrated ability to develop care plans for those in crisis
  • Demonstrated ability to develop and foster community linkages and resources
  • Demonstrated commitment to providing quality customer service in dealing with the public (patients and families) as well as various clinical professionals
  • Demonstrated ability to work effectively within an interdisciplinary team
  • Self-directed and able to work effectively with minimal supervision
  • Proficiency in computer skills mandatory
  • Excellent attendance record
  • May be required to travel and work between all Osler sites



*In order be considered for this position, you must include a current resume or detailed qualifications summary with your application


*Only those selected for interview will be contacted



Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation at any stage of the recruitment process, please notify Human Resources at


While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.