Customer Service Representative
- Employer
- Serbiana Software Ltd.
- Location
- Toronto, ON
- Salary
- 19.00 - 23.00 /hour Bonus for internal client refe
- Starts
- Closes
- Job Category
- Social Work
- Job Type
- Contract
Customer Service Primary Responsibilities:
The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.
Customer Service General Description:
Researching of caller transactions
Processing caller requests
Helping callers understand account information
The Customer Service Representative will provide issue resolution
Responding to inbound caller inquiries,
The Customer Service Representative will send educational material that are responsive to our callers' needs
Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds
The Customer Service Representative will resolve creditor & or caller inquiries by making outbound calls
Any other tasks as assigned by the Supervisor
The Customer Service Representative will handle Customer Service issues for clients
Bilingual a Plus ( English / Spanish )
Customer Service - Minimum Requirements:
High School diploma
Strong people skills and be able to communicate effectively both orally and in written form
Knowledge and use of PC Systems and MS Office applications is a must
The Customer Service Representative has the competency in a service organization environment
Ability to work independently
Self-motivated, willingness to constantly improve
The Customer Service Representative will pay attention to detail and be able to multi-task and prioritize work on a daily basis
Bilingual a Plus ( English / French)
This position is full time and operates in a state of the art call center.
Benefits Include:
Guaranteed Weekends Off
Medical/Dental/Vision
Paid Time Off
401k - with 50% match
Life & Disability
Paid Holidays
Job Type: Full-time