Customer Service Representative

Customer Service Primary Responsibilities:

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

Customer Service General Description:

    Researching of caller transactions
    Processing caller requests
    Helping callers understand account information
    The Customer Service Representative will provide issue resolution
    Responding to inbound caller inquiries,
    The Customer Service Representative will send educational material that are responsive to our callers' needs
    Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds
    The Customer Service Representative will resolve creditor & or caller inquiries by making outbound calls
    Any other tasks as assigned by the Supervisor
    The Customer Service Representative will handle Customer Service issues for clients
    Bilingual a Plus ( English / Spanish )

Customer Service - Minimum Requirements:

    High School diploma
    Strong people skills and be able to communicate effectively both orally and in written form
    Knowledge and use of PC Systems and MS Office applications is a must
    The Customer Service Representative has the competency in a service organization environment
    Ability to work independently
    Self-motivated, willingness to constantly improve
    The Customer Service Representative will pay attention to detail and be able to multi-task and prioritize work on a daily basis
    Bilingual a Plus ( English / French)

This position is full time and operates in a state of the art call center.

Benefits Include:

    Guaranteed Weekends Off
    Paid Time Off
    401k - with 50% match
    Life & Disability
    Paid Holidays
    Job Type: Full-time