Concierge (Eveneing)

<p>YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for Indigenous women and their families (including 10 women-led families fleeing violence) and 85 units for women with mental health or concurrent mental health and substance use challenges. The program rovide services to the entire residential community, with a dual focus on community building and individualized supports.</p> <p>&nbsp;</p> <p>Reporting to the Associate Manager of Elm Housing Support Program, the <strong>Concierge&rsquo;s responsibilities include:</strong></p> <ul> <li>Provide a welcoming and supportive reception; work within a collaborative team to create a meaningful environment for tenants and guests. Work within a feminist framework that includes a skilled response to, and knowledge of, the dynamics and effects of trauma, mental health and oppression;</li> <li>schedule appointments for the Women&rsquo;s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy&rsquo;s Auditorium, and the Winona Community Lounge;</li> <li>assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;</li> <li>responds to on-site emergency needs by using the&nbsp; on-call procedures (i.e. Directors, Property Services and Housing Support program staff);</li> <li>take corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;</li> <li>report all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;</li> <li>liasion with with appropriate staff including Housing Workers, Community Engagement staff and Property Services;</li> <li>engage in other duties as required.</li> </ul> <p>&nbsp;</p> <p><strong>You will have: </strong></p> <ul> <li>Completion of an undergraduate university degree in a relevant field (e.g. Social Work);</li> <li>ability to use equipment relevant to the position i.e., computer, phone system, security monitoring;</li> <li>1 to 3 years directly related experience within supportive housing;</li> <li>completion of the Toronto Hostel Training&nbsp; Centre&rsquo;s certificate an asset;</li> <li>knowledge of the Residential Tenancies Act;</li> <li>strong interpersonal skills;</li> <li>exceptional verbal and written communication skills;</li> <li>knowledge and experience in de-escalating conflict;</li> <li>knowledge and experience in responding to crisis situations;</li> <li>ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;</li> <li>experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;</li> <li>demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;</li> <li>knowledge and experience working from an anti-oppression framework and trauma informed practice;</li> <li>knowledge of harm reduction framework;</li> <li>ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;</li> <li>ability to think independently, demonstrate good judgment, problem-solving skills and effective decision-making skills;</li> <li>must be organized and detail-oriented;</li> <li>ability to work well under pressure;</li> <li>knowledge of security operating systems an asset;</li> <li>knowledge and ability to communicate in a second language an asset;</li> <li>experience working in a residential setting an asset;</li> <li>completion of WHMIS training an asset.</li> </ul> <p>&nbsp;</p> <p><strong>Core Competencies:&nbsp; </strong>The employee is expected to:</p> <ul> <li>Engage in a self-reflective and collaborative practice that is non-judgmental, compassionate and reflects the mission of YWCA Toronto;</li> <li>incorporate principles of anti-oppression and equity in responding to the service needs of women and children;</li> <li>work toward removing systemic barriers to independence and wellbeing;</li> <li>demonstrate respect, consideration and acceptance of the opinions of others, while expressing expertise and effectively utilizing relevant resources and specialists;</li> <li>consistently collaborate with team members, sharing ideas and differences openly; be receptive to new ideas and adapt to change as necessary;</li> <li>value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;</li> <li>take action to avoid or solve problems and create opportunities for positive change;</li> <li>demonstrate commitment to ongoing personal and professional development.</li> </ul> <p>The hours of work are Monday to Friday, 3:00pm &ndash; 10:00pm (35 hours per week).&nbsp;&nbsp; The salary for this position is $46,603 per annum (Level 5), plus comprehensive benefits. &nbsp;</p> <p>&nbsp;</p> <p><strong>Please note</strong>: A police reference check is required by the successful candidate prior to hiring.&nbsp; YWCA Toronto is a unionized workplace; Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. <strong>Please indicate on your cover letter, if you are an internal candidate</strong>.&nbsp; For internal applicants, this position is not secondable.</p> <p>&nbsp;</p> <p><strong>Please submit your cover letter and r&eacute;sum&eacute; to: </strong>Danielle Nakouz, Manager of Elm Housing Support Program. YWCA Toronto. 150 Elizabeth Street, Toronto, ON, M5G 0B1.&nbsp; <strong>EMAIL:&nbsp; </strong><strong><u></u></strong></p> <p>&nbsp;</p> <p><strong>Internal Deadline:</strong> Wednesday, January 30, 2019&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;E<strong>xternal Deadline:&nbsp; </strong>Friday, February 1, 2019</p> <p>&nbsp;</p> <p>YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp; No telephone enquiries please.</p> <p>&nbsp;</p> <p>YWCA Toronto is a Scent Sensitive environment</p> <p>&nbsp;</p> <p>Posting Date: January 21, 2019</p>