Senior Manager, Counselling Services


Senior Manager, Counselling Services

Competition #: 18A-1023

Department: Counselling and Accessibility Services

Location: Newnham Campus

Position Type: Full-Time, permanent

Start Date: ASAP

Posting Dates: August 15, 2018 to open until filled

Position Summary:

Reporting to the Director, Counselling and Accessibility Services, the Senior Manager is responsible for providing leadership and direction to staff and is accountable for ensuring the institution meets all legal and ethical requirements when providing counselling services to students. In consultation with the Director, the Senior Manager will contribute to the effective planning, coordination and evaluation of all components of the Counselling Services and will ensure that they align with the department’s policies, mission and strategic goals.  The incumbent will be familiar with current legislation, Ministry expectations and liability issues, and will provide leadership in the development of goals, vision and services in keeping with higher education best practices in the counselling area. The position works closely with Seneca College Academic departments to ensure understanding around counselling, mental health and reasonable accommodations.


Supervision and performance management:

  • Responsible for selection, training, supervision and performance management of Counselling Services staff.
  • Assists in the development, implementation and monitoring of program service plans in the counselling area to ensure effective delivery of student services.
  • Reviews staffing levels throughout the year and makes adjustments as required to meet service demands.   
  • Provides advice and consultation to staff and faculty on issues related to policy and/or legislation.
  • Assists in establishing and maintaining structures to provide professional supervision and support to counsellors.
  • Monitors programs, services and operational outcomes and provides necessary information for Ministry reporting.

Responsible for representing the College by ensuring that the departmental processes:

  • Meet all legal requirements, including confidentiality, privacy and accessibility standards.
  • Effectively collects, analyses and presents data that is incorporated into departmental and institutional decision-making.
  • Works with colleagues to create pathways for students to easily access services on campus or in the community.
  • Works with the Director to determine and implement service priorities consistent with departmental and college directions.
  • Reviews policies and procedures to ensure processes are in line with Ministry practice standards.

    Financial administration and budget management

  • Assists the Director to manage departmental budget and expense forecasting over multiple budget cycles.
  • Participates in budget preparation and administration; gathers and compiles data; and, ensures accurate statistical and analytical program reports.
  • Provides leadership and oversight for student-focused, college and departmental projects, events and activities.

    College partnerships

  • Participates in the implementation of strategies to support students with mental health challenges to be successful academically; liaises with other departments; and, contributes to the development of campus-wide educational initiatives to help the community better support students who may be ‘at-risk’.
  • As required, provides on call crisis support to the College community.
  • Maintains on-going relationship with Academic departments and builds relationships to further the awareness of services.



  • A completed Master’s Degree in Psychology, Social Work, or Health Sciences from a recognized post-secondary institution.  If education is in a related field, state how it is relevant.
  • Member in good standing with a professional regulatory body (E.g. College of Psychologists of Ontario, Ontario College of Social Workers and Social Service Workers, College of Registered Psychotherapists of Ontario, College of Occupational Therapists of Ontario).


  • A minimum of five (5) years’ experience in a management role in a mental health or post-secondary unionized environment.
  • Experience and/or training in outcome-based program/service evaluation.
  • An in-depth understanding of equity principals, college policies, relevant legislation and potential legal liability.


  • Excellent communication and interpersonal skills.
  • Strong clinical skills to support a counselling team that works with a diverse student population with a variety of mental health, situational and crisis issues that can impact academic performance.
  • Demonstrated crisis response, assessment and management skills.
  • Knowledge of, and experience with, the reporting requirements of government funding agencies.
  • A valid Ontario Driver’s Licence and access to a reliable vehicle for travel between campuses and to external events.
  • Ability to work outside normal business hours and to respond to emergency situations, as required.

    Note:  A skills assessment test may be administered during the recruitment process.

    Seneca College is committed to diversity and encourages applications from qualified candidates, especially indigenous persons, members of sexual minority groups, visible minorities, women and persons with disabilities.  If you require accommodation during any part of the recruitment process, please contact

    To Apply:  Please submit your application online via Seneca's Careers Page.

    We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.