Do you want to make a difference in the lives of youth?

Do you want to be one of the counsellors that’s always there,  to be the counsellor they can trust to listen and help in a moment of crisis or need?


We are rapidly expanding and want you to join our dedicated counselling team that supports the youth in the way they need it most.




Looking for counsellors for evenings, overnight and weekend shifts

(full time and part time positions available)


Location : Toronto downtown office


Starting Date: Ongoing in 2018 (need staff for as early as June)


Salary : $25.23/hour


Benefits : As applicable to position




If you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being, please visit, open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: lastname_firstname_counsellor  


 This posting will be open until December 30, 2018.


For more information about Kids Help Phone, please visit our website at;




Our counsellors provide high quality professional telephone and on-line counselling, education /referral to youth as they define themselves, contacting Kids Help within a context of protection and empowerment of children and families to support the care of children and adolescents. The successful incumbents will provide assessment, counselling and support to youth in crisis and where appropriate provide referral to local community services to ensure effective professional response to the specific crisis. This includes assisting youth in distress and/or requesting supportive and educational services using methods and interventions defined within the context of professional social work practice while incorporating additional skills generally gained through exposure to other “helping professional practices and methods”, and completing required documentation to support direct service for  telephone,  and on-line  interventions.




Our counsellors also:


  • Participate and attend in-service training, clinical consultations, staff meetings, shift debriefs, and other professional development activities

  • Maintain a sound knowledge of various national and provincial laws affecting the lives of children and young people at risk to provide sound decision making support regarding appropriate and relevant referral to community authorities

  • Share areas of expertise and participate in developing resources for the department

  • Follow professional problem solving models

  • Actively participate in the process of individual clinical supervision and coaching

  • Facilitate the growth and understanding of the importance of a healthy lifestyle in which each child or youth is equipped with various tools and skills required to respond to the day-to-day demands of living in a dynamic family group, within a community and within a larger society

  • Represent the Kids Help Phone counselling service in a variety of venues, e.g. to volunteers, donors, educational settings, the media, as requested








  • MSW or BSW with a preference given to Mental Health focus and those that are eligible for registration with a regulatory body for the Province they are working in

  • Minimum three years of relevant  experience in a social service sector

  • Demonstrated experience in counselling and crisis intervention (telephone counselling preferred)

  • Excellent communication skills, with the ability to create and maintain trusting relationships with youth as they define themselves

  • The ability to engage clients in non-judgemental problem solving

  • The ability to analyze situations, make appropriate decisions concerning clients’ needs and provide appropriate therapeutic service

  • Fluently bilingual in English and French for  bilingual positions

  • Knowledge of laws and services directly impacting the lives of children and youth in Canada


Accredited member, Imagine Canada Standards Program.


Kids Help Phone is committed to an inclusive, equitable and accessible workplace. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.