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Case Manager (re-post)



Company Information

The AFC is the lifeline for Canada’s entertainment industry, helping Canadian entertainment professionals maintain their health, dignity and ability to work when they are at their most vulnerable due to injury, illness or other personal hardship. The AFC distributes roughly $500,000 per year in emergency financial assistance, and is currently developing programs and services in the fields of financial wellness, social work and mental health support.

Job Description

The AFC is seeking a registered social worker (MSW preferred) for the position of Case Manager. The Case Manager will provide intake services, help clients apply for emergency financial assistance, and present applications to the Board for consideration. In addition, the Case Manager will work with clients to transition from crisis to long-term planning for increased stability. The AFC will also be hiring a part-time Support Worker to assist with case management.

The AFC serves 200-300 clients per year across Canada, mainly via phone and email from our office in Toronto. The Case Manager should be comfortable providing remote services and working with individual adults in financial crisis on a short-term basis (2-3 months average).

The Case Manager will have exceptional communication skills, stay unflappable yet friendly under pressure, and easily adapt to different styles, both verbal and written. This position also requires diplomacy, a drive to learn, and a passion for supporting arts and entertainment workers.

The AFC is looking for someone who will be excited to help us create our new client service model, who is able to adapt and respond to organizational change, and who can bring great ethical and professional insight to the discussion to make sure that our clients get the best possible service. For the right candidate, the job offers a high degree of independence within a small, cooperative team, an opportunity to play a significant role in the organization’s expansion and an opportunity to have a beneficial impact on the lives and careers of users of The AFC’s services.


Responsibilities include:

Client service

  • Field inquiries and provide emergency referrals if necessary
  • Guide clients through the process of applying for emergency financial assistance from The AFC
  • Regularly present applications to the Board, review the Board’s decision with clients and make payment arrangements
  • Help clients create and implement a plan to address their immediate needs
  • Work with clients to transition to a long-term plan for increased stability
  • Coordinate or deliver additional services as needed
  • Develop and maintain good working relationships with service providers and supporting organizations
  • Participate in the development and evaluation of new programs and services, especially by reporting on client needs and gaps in existing services
  • Advise on policy and best practices to ensure that The AFC consistently provides non-judgmental, high-quality client service


  • Enter client information into the database on a regular basis and maintain responsibility for physical records
  • Coordinate case administration with the Support Worker and other staff
  • Research and reporting tasks as required; additional administrative tasks as necessary


  • MSW, or BSW with relevant work experience is required
  • Registration in good standing with OCSWSSW (NOTE: The successful candidate may be required to obtain out-of-province certification, at employer’s expense)
  • 3-5 years’ work experience in a social service setting; intake, case management, and counselling experience preferred. Experience with developing and implementing policy/practices is an asset
  • Knowledge of community resources in Toronto and surrounding areas; knowledge of resources in Vancouver a strong asset
  • Strong and flexible communications skills (both written and verbal), including confident public speaking abilities, are crucial to success in this positionProficiency with Microsoft Office required; familiarity with databases preferred
  • French proficiency a very strong asset
  • This position is based in our office in Toronto during regular office hours and occasional evening and weekend work may be required according to client needs.

Attributes and Competencies

  • Ability to communicate with all levels within the organization with clarity and precision
  • Sensitive and welcoming telephone manner; comfortable providing services face-to-face and via phone, skype, and email
  • Excellent presentation skills; confident leading meetings, fielding questions, and facilitating and managing discussionAbility to prioritize requests and manage caseload independently under time constraints
  • Resourcefulness and self-directed research skills (Ability to fact-check via google while carrying on a conversation is a bonus)
  • Natural curiosity and interest in ongoing education about the sector and The AFC’s work; will take initiative to learn and reach out for guidance when required
  • Working knowledge of and/or experience in the Canadian arts and entertainment industry strongly preferred; training will be provided
  • Experience working with volunteer Boards of Directors considered a strong asset.
  • Experience with developing and implementing policy/practices
  • Experience working with clients in areas such as:
    • Precarious work and underemployment, entrepreneurship, or creative work;
    • Irregular income, financial instability, household finances, or financial counselling;
    • Income support programs and benefits;
    • Insurance companies, common terms and procedures;
    • Various factors that can disrupt or affect employment, especially related to disability and mental health concerns


To apply, please email a resume and cover letter addressed to Leah Erbe, Program Manager to by 5:30 PM on Friday, September 22nd. Only candidates selected for further interviews will receive a reply. No phone calls, please.  Please indicate in your cover letter where you saw the job posting.

Contact Information

Leah Erbe
Program Manager
Posting Date: 06-Sep-2017Social Work Permanent, Full-Time Open 103-Nov-2017