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Family Service Thames Valley

Executive Director



Job Description

For 76 years Family Service Thames Valley (FSTV) has helped individuals, couples and families in London/Middlesex communities build the strengths, skills and confidence to deal with life’s opportunities and challenges.  The FSTV team supports the well-being of people, organizations and communities through counselling, education, advocacy, planning, support and outreach. 

The Board of Directors invites applications from interested and qualified individuals for the role of


The Executive Director is responsible for:  leading and managing the affairs of FSTV in accordance with legislation, letters patent, by laws and policies set by the Board of Directors; creating an organization and an environment that align with FSTV’s Outcomes Policies and the shared Vision for the future.

The key responsibilities of this role include:

  • Achieving outcomes (ends) established by the Board of Directors as well as supporting and interacting with the Board of Directors;

  • Strategic Planning based on Board established outcomes;

  • Legislation and Policy;

  • Partnerships with Like-Minded Organizations;

  • Linkage with Funders;

  • Representing the Organization;

  • Client Service Programs (for individuals, couples and families) including:  Community Counselling;  Community Integration.

  • Enterprise and Development Services (programs to generate revenues) including:  Credit Counselling; Employee Assistance Program.

  • Corporate Services including:  Communications Management;  Financial Management ($3.8M budget);  Human Resources Management; Information Systems Management; Operations Management;Physical Facilities Management;  Risk Management.

  • Quality Assurance.


The ideal candidate will offer:


  • A Master’s degree is required.  Although the Executive Director does not directly supervise clinicians, a Master of Social Work degree or a Master’s degree in Clinical Counseling is preferred.  However, an academic equivalent (e.g. Master of Business Administration, Master of Education, etc.) will be considered in combination with appropriate Experience detailed below.


Knowledge of:

  • Family Counselling and related Services;

  • Resilient, strengths based approach rather than medical model;

  • Policy Governance Framework;

  • Legislation and Policy;

  • Public Relations;

  • Small Business and Social Enterprise;

  • Public Funding for social service agencies.


Skills and Abilities

  • Leadership:  ability to lead an organization through significant transition and change.

  • Strategy:  capacity to work at a strategic level.

  • Advocacy:  commitment to disadvantaged, marginalized or vulnerable people.

  • Client Focus:  skill in designing and developing relevant Products, Programs and Services.

  • Enterprise and Development:  business savvy to generate revenues in a competitive environment (traditional funding, fund development, social enterprise).  

  • Communications:  ability to relate with diverse stakeholders in plain language.

  • Financial Management:  ability to manage a $3.8 M budget.

  • Human Resources Management:  the Emotional Intelligence for effective Talent Management.

  • Information Systems Management:  the ability to lead Systems Thinking to break down silos and facilitate collaboration.

  • Operations Management:  ability to lead the development of departmental Strategic Plans as well as Personal Performance Goals aligned with the Strategic Plan.

  • Partnerships:  ability to collaborate, build and sustain strategic relationships, packaging and marketing the value and place of FSTV in the community; an active networker;

  • Physical Facilities Management:  the ability to manage both owned and leased properties;

  • Risk Management:  the ability to identify and control risks;

  • Outcomes (End):  the ability to work within a measurable results based model;

  • Quality Assurance:  the ability to maintain Accreditation standards.  



  • A minimum of 5 years’ senior leadership experience in a field related to Family Services is required.  Such service could be with:  a Children’s Aid Society, Community Counselling (e.g. Credit, Developmental-Integration Services, Mental Health), Employee Assistance Program, etc.

  • Experience with Accreditation, Outcomes and Policy Governance Framework is essential.


Special Considerations

  • Completion of a satisfactory Police Information Check;

  • Valid Driver’s License, clean driver’s abstract, appropriate insurance and access to a reliable vehicle;

  • Availability for evening and weekend meetings and events as well as occasional overnight travel out of town.


FSTV prides itself on its commitment to administrative fairness, diversity and equitable employment practices.

Interested persons should submit a cover letter and resume (preferably in a single PDF document) by 4.00 pm on Wednesday, August 30, 2017 to

All applications will be acknowledged.  A detailed Position Description and other relevant documents will be provided to those candidates who are called for an interview.  Please visit our web site at

We appreciate your interest and thank you for your consideration.


Contact Information

Family Service Thames Valley
Lee Anderson
Posting Date: 09-Aug-2017Social Work Permanent, Full-Time Open 102-Oct-2017