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City of Toronto

Supervisor Social Assistance


2279592 X-1525064

Company Information


Job Description

Supervisor Social Assistance


Job Classification Title           Supervisor Social Assistance

Job ID                                      # 2279592 X

Division                                   Shelter, Support & Housing Admin

Section                                    Hostels Services

Work Location                         VARIOUS – SEE BELOW

Job Stream                              Children, Community & Social Services

Job Type                                 Temporary, Full-Time

Temporary Duration                12 Months

Salary/ Rate                             $86,795.80 - $101,974.60 / Year

Hours of Work (bi-weekly)      70.00

Shift Information                     Monday – Friday, 35 hours

Affiliation                                Non-Union

Number of Positions Open      4

Posting Date                            20-Jul-2017

Closing Date                            03-Aug-2017


Job Description



  • Greenfield Family Centre (Central Family Intake), 305 Greenfield Ave. (location subject to change)
  • Seaton House, 339 George St.
  • Streets to Homes, 625 Church St.


Central Intake operates 24/7 as a call centre providing intake assessments for individuals and families seeking emergency shelter assistance and housing related services. The primary goal of the program is to assist callers to maintain stable housing. Where possible, callers are assisted to explore other housing options prior to a referral to emergency shelter services.   Prevention, through education, information, advocacy and connection to other support services is a key focus in the program.


Seaton House is the largest homeless shelter for men in Toronto. Seaton House is comprised of four programs totalling 539 beds. There is a large emergency shelter program and 3 transitional programs including: O'Neill House which focusses on working with new refugees to Canada; the Long term Program which focusses on working with older men and/or men with complex health needs; as well as the Annex/Infirmary Program which works with men who have complex health, mental health and substance use needs and issues along with a Managed Alcohol Program (MAP).


Streets to Homes provides street outreach, housing case management and follow up supports to people who are street homeless in Toronto.  As well, it operates the 24-hour Streets to Homes Assessment and Referral Centre (SHARC) which delivers housing services, street respite, service referrals and has a 40-bed shelter program for clients working on a housing plan.


Major Responsibilities:


Reporting to the Manager, this position is responsible for leading the service planning and program delivery for programs and directing all administrative operations of programs.

  • Monitors the program operations to ensure that all services are provided in accordance with Divisional and Unit policies, procedures and applicable legislation
  • Leads the delivery of effective intake, assessment and coordinated Housing First case management services for clients by accessing services to assist them to achieve housing stability in the community
  • Builds capacity within staff team to support clients with health, mental health and addictions issues from a trauma-informed, harm reduction approach
  • Develop and maintain a landlord / housing provider recruitment and retention strategy
  • Develops, tracks and maintains internal program statistics/data related to emerging trends, demographics and identified program benchmarks, as required
  • Create pathways for client engagement to inform service delivery
  • Develops and maintains partnerships with community-based agencies, the private sector, the general public, other orders of government and other stakeholders to create opportunities to enhance client service
  • Monitors the quality of service provided by the program to ensure that the needs of clients are being met in a timely and professional manner
  • Evaluates existing programs and develops new initiatives to be responsive to emerging client needs and opportunities to build client capacity
  • Ensures program files and records are properly maintained
  • Maintains working relationships and resolves issues internally with staff and externally with housing providers and community organizations
  • Represents the Division in meetings with other Divisional representatives and service providers, other orders of government and funders and supports strategic Divisional and Corporate initiatives, as required.
  • Prepares and develops effective communication strategies and means of communication for internal and external audiences
  • Advocates for individuals/families in accordance with identified program needs
  • Supervises, trains, provides guidance/support, schedules, and hires staff
  • Participates in and/or leads the development and delivery of the training curriculum for staff
  • Identifies performance objectives to ensure program service delivery goals are met
  • Provides guidance to staff on the interpretation of relevant legislation and policy and counsels them on their performance in the delivery of client services
  • Handles day to day labour relations matters, including the imposition of discipline and the hearing of grievances as required
  • Consults with the Manager and provides input on matters concerning the formulation of policy, objectives, systems and procedures
  • Completes reports, develops internal policies and procedures as well as implements systems to monitor and evaluate program objectives
  • Undertakes special projects and assignments as may be required by the Manager


Key Qualifications:

  • Post-secondary education in Social Services, or the equivalent combination of education and experience.
  • Considerable experience supervising staff (e.g. leading, motivating, monitoring and evaluating performance), in a complex and high-volume work environment.
  • Experience in planning, developing and implementing programs that address operational and client needs.
  • Experience in the application of case management principles and practices and applicable legislation.
  • Knowledge and/or experience working in a harm reduction environment, including working with people with significant addiction, mental health and health vulnerabilities.
  • Extensive knowledge of working with indigenous populations and/or lived experience as an indigenous person.
  • Extensive knowledge of community resources and a demonstrated ability to develop partnerships.
  • Knowledge of current issues related to homelessness, housing first policy, subsidized and supportive housing, income security, etc.
  • A general knowledge of government legislation in the areas of labour, employment and human rights, Child and Family Services Act, Residential Tenancies Act, mental health legislation and other relevant legislation.
  • Well-developed written and oral communication skills including presentation and facilitation skills, with an ability to communicate effectively with a broad range of stakeholders (i.e. community and government agencies) and management.
  • Political acumen and insight, as well as advanced skills and judgement, in public relations, including the ability to manage, negotiate and achieve consensus among parties having different objectives.
  • Excellent problem solving and decision making skills to resolve conflicts or de-escalate situations professionally.
  • Good computer skills and the ability to use various applications (i.e. Microsoft Word and Excel), as well as ability to use the Divisions automated systems.
  • Working knowledge and familiarity with government legislation in the area of Occupational Health and Safety.
  • Ability to work in a fast-paced, high-profile environment with competing priorities and tight timelines.
  • Must be able to work flexible hours including weekends and evenings.



A Police Reference Check may be required as a condition of employment.

A Police Reference Check program brochure is available at

For more information on Hostels Services, please visit our website at .


Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Supervisor Social Assistance for our Shelter, Support & Housing Admin division.


How to Apply:


For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, go here to submit your resume, quoting File #2279592X, by August 3, 2017.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

Contact Information

City of Toronto
Posting Date: 25-Jul-2017Social Work Permanent, Full-Time Open 4 ASAP